Emerald Bridal was probably one of the first few wedding dress shops I made an appointment with. At this stage I was feeling quite overwhelmed and unsure of what kind of wedding dress I wanted - but from the get go, Sandra was so warm and welcoming. Not only did she make me feel comfortable, Sandra demonstrated professionalism and a keen knowledge of not only the bridal industry, but also a great attention to detail in efficiently and thoughtfully assessing what styles suited me. Sandra was also very thoughtful of my budget and very generous in helping me to stick to it. Though I did not end…
Response from Emerald Bridal
Oh thank you Sylbi for your kind kind words!!! We do our best to pair brides with their ideal wedding dress (whilst considering budget and fit) and I'm so glad you enjoyed your experience with us. All the best Sylbi!
Booked my appointment three weeks in advanced for a 10am slot. Walked in the store at my appointment time and was told it was not added to the diary?! Wow. Terrible. Definitely not getting my business as her only response was to book me in later today. What a joke
Response from Emerald Bridal
I’m so sorry for the miscommunication Christine. It was never my intention to give you such a frustrating experience. As a small private label bridal boutique we take customer experience very seriously!
I take full responsibility for not confirming your appointment request and apologise for the inconvenience my error has caused you.
If you're willing to give us a second chance please do not…
Such beautiful gowns and lovely customer service. Lovely store with professional staff that help make what felt like a daunting decision, achievable. Great range of prices as well. Definitely a go-to boutique for brides to be.
Response from Emerald Bridal
Thanks so much for your loving review Samantha! We wishing you all the very best and an amamzing wedding ahead!
I’ve just said YES to the dress at this beautiful store and I can’t thank Sandra enough for helping me make the right choice! I have loved everything about the bridal dress shopping experience and would highly recommend the store to all brides to be!
Response from Emerald Bridal
Dear Nadia, you are going to look absolutely amazing on your day! Thanks so much for your recommendation, I can't wait to see you in your dress in October xx
Amazing customer service provided by Sandra, the boutique is lovely, their dresses are very well maintained and the location is convenient with plenty of parking spaces just a few meters from the shop. Highly recommended.
Response from Emerald Bridal
Dear Diana, thanks so much for the review, and thank you for recommending our boutique ! We hope we have been helpful and we wishing an amazing wedding ahead :)
As a mother of the bride, I felt so welcomed and comfortable. Sandra was so professional and really looked after my daughter. I would recommend any bride to choose 'Emerald Bridal' for their professionalism, warmth and very friendly atmosphere.
Response from Emerald Bridal
It was really lovely to meet you Helen, thank you so much for these kind words!
I visited four bridal stores in the search for my dress and Sandra’s customer service was by far the absolute best. She made me feel at ease and was so patient and friendly. She took time to figure out what type of dress I was looking for and her attention to detail was impeccable. I would recommend Emerald Bridal to any bride, the selection of dresses is amazing, of course, but the way Sandra makes you feel so special is what truly makes them a stand out!
Response from Emerald Bridal
Thank you so much Mary, it was such a pleasure to meet you! It’s my absolute pleasuring in helping you! Wishing you the very best for your wedding day! ❤️
Sandra and Queena's passion to create a dream experience for their brides to be are so imminent in their work. Knowing them personally, and to have seen, touched and worked with their beautiful weddings gowns... I can just say that the brides to be that get to be dressed by them, are the luckiest brides. Sandra is so genuinely kind, lovely and she will only want the best for her brides. Once you meet her, you will know what I mean. I am sure you will have the best experience. Emerald Bridal also carries such a wide variety of dresses, from the glamorous, to the old hollywood, to boho, to…
Response from Emerald Bridal
You are too kind Amelia! It's been truly a pleasure working with you -you're just so talented. We hope to work more with you!
Thank you for helping me pick a dress for my wedding. Very lovely assistant, friendly and most of all thanks for not being pushy on dresses. There are so many beautiful dresses in store. Highly recommend anyone in search for a wedding dress to make an appointment here.
Response from Emerald Bridal
Thank you Jolene! We are so glad you enjoyed your experience with us, it was such a pleasure working with you. Wishing you and your husband the very best!
Three words: Clean, friendly and professional.
I love my dress, it was the one that Sandra recommended me to try based on my body shape and I am so glad she recommended it to me.
Response from Emerald Bridal
We are so happy you found your dress with us! Thank you for this wonderful review and we hope you had a fantastic wedding day!
The dresses at Emerald Bridal are just stunning and so well made. Out of all the bridal boutiques I visited in Sydney in search of my wedding dress, it was one of the places where I felt most at ease. Sandra at Emerald Bridal, was incredibly kind and thoughtful and shared her personal advice to me. I initially had no idea what style to choose and Sandra was incredibly helpful and patient finding one which suited my body shape, and at no time was she ever pushy. Sandra has a beautiful and caring personality. She even came in on her day off to be there for my fitting and dress alterations due…
Response from Emerald Bridal
Dear Silvan, Thank you so so much for your amazing review and so sorry for the late reply! It's such a honour and pleasure in meeting you and helping you through out the process. And a new best friend that I have ever gain. Thank you so much for choosing Emerald Bridal and trusting us from the beginning to the end. Most importantly, thank you so much for sharing all of your wedding photos with…
I would have to say that out of all the bridal shops we visited, we probably had the best experience at Emerald Bridal. Sandra, the hostess, was very down to earth. She made the experience so pleasant and easy. She was patient, realistic and not your typical pushy sales person. She also made me try on a dress that I never thought would have suited me --- and it was my favourite one! I would recommend this place to anyone!
Response from Emerald Bridal
Thank you Christina! It has been an absolute pleasure in assisting you in search of your dream dress, and I'm so glad the favourite gown is the fitted dress which really shows off your beautiful figure! We wish you an amazing wedding ahead and all the love and happiness with your husband!
Warmest, Sandra
Response from Emerald Bridal
Hi Stuart, as a humble boutique bridal shop, we take customer satisfaction and experience very seriously.
Since we sell bridal gowns, it is understandable that we were unable to find your name in our records. We would like to learn more about your specific situation and make things right.
If you wouldn't mind giving us a call on 9808 5535, it would be greatly appreciated.
Just wow! My dress was absolutely beautiful and I got so many wonderful comments. All the staff were great throughout the whole process. I dropped 2 dress sizes in the time I ordered my dress to the aisle which left me apprehensive to how it would look after alterations. The staff were professional and friendly and my dress turned out just perfect! Thank you for everything!
Response from Emerald Bridal
Thank you Amy! You looked just so beautiful in your dress, we hope you had a brilliant wedding day!
Where can I begin?
Emerald Bridal was the first store I've visited on my journey to find the perfect dress.
When my bridesmaids and I have walked into our store for a private appointment, we were nervous and didn't know what to expect.
But everything came in to place when Sandra took us in; she has asked me few questions and chose range of styles. She was attentive, respectful, honest and genuine as she was assisting me to find "the dress" for me. Sandra has made sure that I've felt very special and my bridesmaids were having a great time. She had lot of innovative ideas to enhance the…
Response from Emerald Bridal
Dear Hannah, thank you so much for your lovely review, it's been my absolute pleasure in helping you!! I hope you had a magical one and I can't wait to hear about it and see the photos! I wish you and your husband the eternal happiness and love xx Sandra
Emerald Bridal at Top Ryde has to be the best bridal boutique in Sydney - I was 100% sure i could "say yes to the dress" i chose.
The store is so well laid out, has a great range and style of gowns in a wide range of sizes and budgets. I was made to feel special in the shop, the bridal consultant listened to what i wanted and helped me to find my perfect gown, she offered suggestions on what would suit me, she wasn't pushy like other shops and let me browse from the awesome range of gowns. I had been to other shops and felt pressured to buy a gowns i was not in love with or were out of my…
Response from Emerald Bridal
Thanks so much for the lovely review Claire! We hope you had a wonderful wedding day!
Sandra was very helpful, professional and accomodating in spite of me ordering the dress quite late. However, she made sure that dress arrives way ahead and arranged two back to back fittings for me. Overall it was very stress-free and everything happened as promised. Most importantly my dress was magical and exactly as I imagined it.
Response from Emerald Bridal
Thank you Negar for your lovely review and you look absolutely amazing on your wedding day! We wish you and Laszlo eternal happiness and love together, and one little cute baby soon follow xx Sandra
I am a local to the area and have seen Emerald Bridal boutique on my way to Top Ryde Shopping Centre for many years. So the opportunity came for me to be needing a wedding dress. What got me to their store is actually their excellent reviews which I came across looking for wedding dresses near me. Eager to make an appointment I emailed them and came to visit within a few days. From the get go their customer service was superb. Sandra asked a few questions such as sizing, budget and style so they could be more prepared with dresses to show me for my appointment. She is so friendly…
Response from Emerald Bridal
Thank you Christine for your lovely review! It was a pleasure meeting you and we hope you and your partner have the best of wedding days!